Return & Exchange Policy

Effective Date: July 28, 2026

• 1. Return & Exchange Overview
• 2. Return & Exchange Eligibility Requirements
• 3. Final Sale & Non-Returnable Items
• 4. Return & Exchange Authorization Process
• 5. Return Shipping
• 6. Inspection and Return Approval
• 7. Return Policy Abuse and Excessive Returns
• 8. Refunds
• 9. Exchanges
• 10. Product Specifications, Diamond Type, and Jewelry Variations
• 11. Limited Manufacturing Warranty
• 12. Gift Cards
• 13. Contact Information

HVJ Diamonds Inc. (“HVJ Diamonds,” “we,” “our,” or “us”) is committed to providing customers with a premium jewelry experience. This Return & Exchange Policy explains the requirements and procedures applicable to eligible returns, exchanges, refunds, and limited warranty claims for purchases made through our website.

By purchasing from HVJ Diamonds, you acknowledge and agree to the terms, conditions, requirements, and limitations contained in this Policy.

HVJ Diamonds accepts eligible returns and exchanges subject to the requirements and procedures outlined in this Policy. Eligible merchandise may be returned or exchanged only if a return or exchange request is submitted to and approved by HVJ Diamonds, and the merchandise is shipped in accordance with our return instructions, all within fourteen (14) calendar days of the delivery date as confirmed by the applicable shipping carrier’s delivery records.

All returned merchandise is subject to inspection and final approval. Merchandise that does not meet the requirements of this Policy may be refused. Certain items, including custom-made, personalized, engraved, resized, made-to-order, special-order, or otherwise worn or altered merchandise, may not qualify for return or exchange.

To qualify for a return or exchange, merchandise must be received by HVJ Diamonds in the same condition as delivered. Returned merchandise must:

• Be unworn, unused, and in original condition;
• Have no signs of wear, scratches, damage, deterioration, or misuse;
• Not have been resized, engraved, altered, modified, repaired, or serviced by any party other than HVJ Diamonds unless expressly authorized in writing;
• Include all original packaging, including jewelry boxes, pouches, tags, accessories, and promotional materials provided with the purchase;
• Include all certificates, grading reports, appraisal documents, warranty documents (if applicable), and other materials and gifts provided with the original order; and
• Include proof of purchase or other information reasonably requested by HVJ Diamonds to verify the transaction.

Upon approval of a return or exchange request, HVJ Diamonds will provide return instructions, including any required packaging instructions such as double-boxing. Customers are responsible for following these instructions and for securely packaging the merchandise. If a customer fails to follow the provided instructions, the customer will be responsible for any resulting loss, damage, or additional costs, and HVJ Diamonds reserves the right to deny or adjust a return, exchange, or refund accordingly.

Due to the nature, value, customization, and manufacturing process of certain jewelry products, the following items are considered final sale and are not eligible for return or exchange, unless otherwise required by applicable law or determined by HVJ Diamonds to reflect a verified manufacturing defect:

• Custom-made, personalized, engraved, resized, made-to-order, or special-order jewelry;
• Merchandise altered, modified, repaired, or serviced by any party other than HVJ Diamonds;
• Merchandise that shows signs of wear, damage, misuse, or improper handling; and
• Any other merchandise identified as final sale at the time of purchase.

Customers are responsible for reviewing product descriptions, specifications, measurements, and applicable terms before purchasing merchandise that may not qualify for return or exchange.

Customers must contact HVJ Diamonds via email before returning any merchandise. Merchandise returned without prior authorization may be refused and returned to the sender at the customer’s expense. To request a return or exchange, customers may be required to provide order information, proof of purchase, the reason for the request, photographs of the merchandise’s condition, and any other information reasonably necessary for HVJ Diamonds to evaluate the request. Approval of a request does not waive any inspection requirements; all merchandise remains subject to inspection upon receipt.

HVJ Diamonds provides free return shipping for eligible returns and exchanges that are approved in accordance with this Policy. Customers must contact HVJ Diamonds and receive return authorization before shipping any merchandise. Once authorized, HVJ Diamonds will provide a prepaid, trackable return shipping label at no cost to the customer, along with any required packaging instructions.

HVJ Diamonds will not be responsible for the package until the package has been confirmed delivered to us. If an issue arises with a package in transit, HVJ Diamonds may as a courtesy work with the client or carrier to resolve the matter. Customers remain responsible for ensuring returned merchandise is shipped within the applicable return period and for any loss, damage, or additional cost resulting from a failure to follow the packaging or shipping instructions provided.

All returned merchandise is subject to inspection by HVJ Diamonds before any refund or exchange is approved. During inspection, HVJ Diamonds may evaluate the condition of the merchandise, whether it has been worn, damaged, altered, resized, engraved, repaired, or modified, whether all original packaging and documentation have been returned, and whether the returned item matches the item originally purchased. HVJ Diamonds may photograph returned merchandise for documentation, quality control, fraud prevention, and dispute resolution purposes. Merchandise that does not meet the requirements of this Policy may be denied and returned to the customer at the customer’s expense. The inspection determination made by HVJ Diamonds regarding condition and eligibility is final, subject to applicable law.

HVJ Diamonds reserves the right to review order activity and return patterns for potential misuse of this Policy, including excessive returns, repeated purchase-and-return patterns inconsistent with normal consumer behavior, orders placed primarily for comparison purposes, fraudulent return claims, or attempts to circumvent our return procedures. If HVJ Diamonds reasonably suspects abuse, fraud, or misuse, we reserve the right to refuse or limit returns or exchanges, cancel pending orders, restrict future purchases, or take other appropriate action as permitted by applicable law.

Refunds will only be issued after returned merchandise has been received, inspected, and approved by HVJ Diamonds. Once a return is approved, HVJ Diamonds will issue the refund to the original payment method within, but not limited to, ten (10) business days. Please note that this timeframe reflects when HVJ Diamonds processes and issues the refund; the amount of time it then takes for the funds to be reflected in your account depends on your bank, credit card company, or payment provider, and HVJ Diamonds is not responsible for delays caused by those third parties.

HVJ Diamonds reserves the right to withhold refunds for merchandise that does not meet the requirements of this Policy, or where fraud, misuse, or unauthorized activity is reasonably suspected.

Eligible merchandise may be exchanged only if an exchange request is submitted to and approved by HVJ Diamonds, and the merchandise meets all requirements of this Policy. All exchanges are subject to product availability at the time the exchange is approved.

The original merchandise must be returned to HVJ Diamonds and successfully pass inspection before an exchange can be processed, unless otherwise approved by HVJ Diamonds in writing.

Once the returned merchandise has been inspected and approved, HVJ Diamonds will issue a refund to the original method of payment in accordance with Section 8. A new invoice will then be issued for the replacement merchandise at the applicable purchase price. The replacement merchandise will be shipped only after payment of the new invoice has been received.

If the requested replacement item is unavailable, HVJ Diamonds may, at its sole discretion, offer an alternative eligible item, a made-to-order replacement, or a refund.

As described in our Terms & Conditions, the type of diamond used in any piece (natural or lab-created) will be identified in the applicable product listing or order confirmation.

As described in our Terms & Conditions, carat weights, dimensions, and metal weights may vary slightly due to manufacturing and industry-standard tolerances, and such minor variations do not, by themselves, qualify merchandise for return.

HVJ Diamonds provides a limited warranty against verified manufacturing defects for a period of one (1) year from the date of delivery. The warranty applies only to manufacturing defects determined by HVJ Diamonds after inspection of the merchandise, and covers defects in workmanship and manufacturing-related issues with settings, components, or construction of the jewelry.

This limited warranty does not cover normal wear and tear; scratches, dents, or surface damage; damage caused by accidents, misuse, improper care, or impact; lost stones or damage resulting from external forces; loss or theft of merchandise; damage caused by exposure to chemicals, improper cleaning, or environmental conditions; or repairs, alterations, resizing, or modifications performed by any party other than HVJ Diamonds unless authorized in writing.

If a verified manufacturing defect is identified within the warranty period, HVJ Diamonds may, at its discretion, repair the merchandise, replace the item or affected component, or provide another appropriate resolution. Warranty claims do not include reimbursement for shipping, appraisal fees, third-party repair costs, or other expenses, except where HVJ Diamonds agrees to cover such costs in writing. This limited warranty does not extend or modify the return and exchange requirements described elsewhere in this Policy.

HVJ Diamonds physical and electronic gift cards, if offered, may only be used toward eligible purchases through HVJ Diamonds and are not refundable, transferable, or redeemable for cash or credit, except where required by applicable law. Customers are responsible for maintaining control of gift card information; HVJ Diamonds is not responsible for lost, stolen, damaged, or unauthorized use of gift cards.

For questions regarding returns, exchanges, refunds, or this Policy, please contact HVJ Diamonds:

HVJ Diamonds Inc.
635 S Hill St #803
Los Angeles, CA 90014

Phone: (213) 444-8380
Email: hvjdiamonds@gmail.com

HVJ Diamonds reserves the right to update or modify this Return & Exchange Policy from time to time. Changes will be effective upon posting the updated Policy on our website.